FAQ

Can I bring a companion with me to my treatment?

Yes! Companions – a spouse, friend, family member etc. are welcome to attend. If you have mobility difficulties, we highly recommend that you bring a companion with you.

What happens during my first visit?

You will need to bring your ID, insurance card and prescription (if you have one) to your first appointment. Please arrive 5-10 minutes early to fill in the paper work. Your therapist or an aide will come and get you at reception. He or she will listen to your history, concerns and expectations and outline a comprehensive, individualized plan for your care. First visit appointments are 60 minutes long, while follow-up treatments are 30 minutes.

What should I wear?

Wear something comfortable you can move easily in. In some cases it may be useful to bring a pair of shorts so that we can see your legs during examination, or for treatment. There is a private changing room and lockers at the center should you need to get changed.

How often do I need to receive therapy?

Since everyone’s plan of care is individualized, the frequency and number of treatments will vary from patient to patient. Some need long term weekly sessions, while others are more transient, seeking assistance in the weeks post surgery or an injury. The scope and duration of your therapy will be decided in consultation with your therapist at your initial visit.

Does Aspire take insurance?

Each department at Aspire works with many different insurance plans, including Medicaid and Medicare. Because each insurance provider has its own requirements, we will happy to assist you in figuring out what type of coverage you have and if your sessions qualify under your current plan.

What if my insurance runs out?

Even if you have maxed out the number of insurance allowed visits, you will never be turned away from our facility. Aspire is proud to offer a sliding fee scale for anyone who would like to continue their care.  A patient care specialist will work with you to develop an individualized payment plan.

Is Aspire Wheelchair Accessible?

The Aspire Center is a barrier-free facility. Both our Manhattan and Brooklyn facilities are intentionally located on the ground floor, allowing for easy access directly from the street and sidewalk. In addition, all of our treatment rooms and bathrooms are wheelchair accessible. Please note that our float facilities are unfortunately not wheelchair accessible.

Can I get there via public transportation?

Our Brooklyn location is near the “Avenue U” line off the Q train and “Kings Highway” stop off the B train.

Many patients also take advantage of ACCESS-A-RIDE, a bussing service available in every borough of New York City specifically designated for people with disabilities who are unable to use public bus or subway service. For further details please consult their website: http://www.disabledinaction.org/aar_guide.html.

Note that some insurers do cover the cost of transportation, so please check with your plan to see if this applies to you.

What languages are spoken at the center?

English, Spanish, Italian, Russian and Norwegian.